Who are we?

We are the UK’s market leading property software company based in Brackley, Northamptonshire. We work with over one thousand five hundred estate agency branches across the country. We have been growing at an average of 40% year on year since 2007. We are an exceptional company with exceptional people; you’ll come to Jupix and do the best work of your life.

Our software system is a feature rich cloud based platform that delivers comprehensive front and back office functionality. We are repeatedly told that what puts us ahead of our competitors is the teamwork and customer centric attitude of our staff. We are now looking for the next person to fit into our team…could that person be you?

 

left-quote Jupix feels like 'one team'. Everyone is so friendly and, because of that coming to work is always fun. We work hard together to achieve the best for our clients. right-quote
- Keeley Wilkinson, Project Coordinator

Who are we looking for?

We are looking for someone who is energetic, proactive, patient, diligent, a quick learner who is positive and has a keen eye for detail. You’ll play a crucial part in delivering fanatical support to our clients. We work in a fast paced customer-centric environment, one that’s as rewarding as it is demanding.

What is the job?

The role will be to help support our end users in making the best use of their estate agency software system. Working within our Client Services team, this is an ideal opportunity to develop the role further and progress into an account management, consulting or training role in the future.

We expect the right candidate to provide exceptional client service at every opportunity. You will need to;

• Deal with incoming phone calls and emails from end users

• Log issues, perform basic fault finding and escalate technical problems where necessary

• Identify gaps in software functionality and opportunities to improve the product and service

• Check on progress of issues and keep the team and the client informed at all times

• Advise our clients on how to improve their own working practices to take advantage of new software features

What skills are required?

• Excellent client service

• Strong interpersonal and written/spoken communication skills

• Excellent time management

• Previous experience in a helpdesk or customer support role

• Good overall IT knowledge including Windows operating systems and Microsoft Excel and Word products

• Ability to work on multiple concurrent systems under pressure and meet deadlines

• Good personal organisational skills and able to work under own initiative

Additional desirable skills

• Experience in residential sales, lettings or property management in the estate agency sector (knowledge of estate agency software would be a real bonus )

• Understanding of SLA and escalation procedures

Send your CV

We're always interested in hiring exceptional people