Biography

Chris’ career began shortly after he left school, when he started a course in ship building. Here he spent his time in welding, wood work, painting, pipe fitting, engineering, planning and production in Lowestoft.

After four years working in the shipping industry, Chris went onto work in IT Support for Palmer Environmental. He quickly developed and grew within his role, leading to his progression into a Supervisor position and gradually onto the Systems Manager role.

When Chris left Palmer Environmental, he spent some time working in Field Service Support, providing households with technical support for domestic appliances. Following on from this, Chris’s career in property gradually began to develop, when he “fell” into managing a block of flats in Great Yarmouth. During this time, Chris was working on a self-employed basis managing the maintenance of the flats, which quickly progressed onto Property Development.

Chris’ move to Brackley was due to a joint venture with his brother, helping him develop a property within the Brackley area. Once his project was completed, in October 2011 Chris was offered a role within Jupix as a Support Analyst. With his knowledge of both the property and IT industry, Chris soon found that his experience was ideal for his developing role in support.

Philosophy

I love Technology and IT and I really am passionate about property and the Jupix product. Working as a Support Analyst allows me to combine everything I love into one role, while giving our clients the best possible service. My role enables me to work to the best of my ability every day, after each phone call I feel satisfied that I have exceeded our client’s expectations and helped them realise the potential of the Jupix software.

Life and interests

A lot of my time goes onto my wife and three children. With a big family like mine, there is always something to keep me busy.

Formula One is a great love of mine, when I am not with the family, I am watching it. With Silverstone being just around the corner, it is very difficult to ignore it!

Biography

Beverley’s career began shortly after leaving Didcot Girls School, when she started working in the post room of a Print Company. Following on from this, Beverley began an apprenticeship at an Accountancy Firm.

Since a young age, Beverley wanted to go into banking; this was achieved shortly after finishing her apprenticeship. After working in banking for a short while, Beverley soon realised that her hunger was for numbers. Following her passion, Beverley worked for a number of accounts offices before moving to Warwickshire.

Beverley continued working in accounts until she was given the opportunity to work as the Manager of an Estate’s Rental Investment Portfolio. Having experienced her first taste in property, Beverley continued to explore the property industry by joining a Lettings Agency based in Leamington Spa, where she was based for seven years.

CFP Software quickly invited Beverley to join their training team, which soon progressed onto Head of Property Management at Vebra Premise. This eventually led her into becoming the Head of Residential Training at Vebra, followed on by heading up CFP Solutions.

Before starting with Jupix in January 2012 as a Senior Consultant, Beverly spent some time as a freelance consultant. A key player in the team at Jupix, Beverley works on the Lettings, Property Management and Accounts side of the Jupix software.

Philosophy

It is important to enjoy what you do and enjoy your job. I love being involved with customers and helping them achieve the best that they can out of the Jupix Software.

Bringing our customers forward and helping them in their efforts is my main goal, it’s a great feeling to know that through my help and the help of Jupix, our customers are happy and excelling.

I have a love of gaining knowledge from working in various environments. To me, attention to detail is crucial. If you get that right, the rest will follow.

Life and interests

I love power boating. I have owned a boat for 20 years; it is based in Poole, Dorset which is great because it gives us the excuse to visit Dorset as much as we can.

I have a very pretentious cat who I spend time looking after, as well as enjoying being a Mother and Grandmother. I am an avid reader and love volunteering for the Air Ambulance; I also love cars and enjoy more than the odd bit of F1.

Biography

After completing her GCSEs, Keeley decided to continue her education at Banbury Sixth Form. Two years’ later and due to complete her A Levels, Keeley took up a work experience placement at a local independent estate agency.

Upon completion of her work experience, Keeley was offered a job within the agency once she finished her A Levels. After getting to grips with the world of Estate Agency, Keeley was soon offered an apprenticeship scheme with Hayward White (now known as Hamptons).

After five years, Keeley was offered the opportunity to join Knight Frank in Oxford. After just over a year, Keeley progressed to join the team at Finders Keepers to gain a more detailed understanding of the lettings aspect of agency.

With such a vast knowledge in estate agency, and experiencing many estate agency software platforms, Keeley was quickly snapped up by Jupix. Joining the team at Jupix as a Project Coordinator, Keeley quickly utilized all of her experience within estate agency to assist Jupix in continually expanding and developing the software to ensure our customers are number one.

Philosophy

Having been in the property industry for many years and, in particular, a client of estate agency software providers, I have a great understanding of what our clients may need to make their working day better.

With a real love of property, it’s great that working for Jupix allows me to combine new skills while retaining that interest in estate agency. Every role I take on, I ensure I learn everything possible to enable me to hit the ground running.

Life and Interests

I have three horses which can take up a lot of my time. I have also recently bought my first home with my partner; we are now in the process of renovating, stressful at times but definitely worth it!

When I’m not looking after my horses or trying my hand at DIY, I am picking up new skills in gardening; or avoiding getting green fingers by eating out with family and friends.

Biography

Iain has spent 15 years dedicated to delivering estate agency software training, as well as letting agency software training to many estate agents, letting agents and property management professionals across the UK.

He began his career within the property industry in 1982 at Bradford Property Trust as an Estate Manager for 12 years. Iain joined CFP Software as the Training Manager in 1996. Based with CFP for 12 years, Iain travelled the country training property agencies on the CFP software, before joining Martin & Co in 2009 as the head of IT.

Iain played a crucial role in the set-up of software and training for Martin & Co up until 2011, when he left to concentrate on his own projects.

In the summer of 2012, Iain joined the growing Jupix team as a Senior Consultant, introducing property agencies across the UK to Jupix, whilst training agencies in how to make the most of the Jupix property software.

Philosophy

I’m a great believer in working hard to gain the knowledge and experience, in order to become a true expert within your own desired field.

I implement this ethic within my work every day. With every change and update, I ensure I research the what’s, why’s and where’s in order to ensure that our clients get the most from their training session each and every time.

Life and Interests

A lot of my time is and has been spent on the roads, so my spare time is very few and far between. Although when I do eventually get the time to relax, my main passion is motor sports.

I have recently been rebuilding a classic car with my son, although have given him the reins to see what he can do…watch this space!

Biography

From the age of 16, George was propelled into the world of work, spending 10 years experiencing various roles from a labourer to a baker. At the age of 25 George discovered his passion for computers, and since then he’s followed his love of IT, focussing on the programming of commercial applications.

George began to work for GC Industrial Controls, where he was trained in programming on an IBM mainframe, working within a small team within an in-house purchasing system. He then made his move to Abbey Hill Vehicle Services, based in Somerset.

Eighteen months later, George made a move back to the Midlands and began his journey with Avon Cosmetics, working for the European Supply Chain team. After 10 years, George took a six month break to join the team at Boots on a contracting basis, before spending 15 years working in the supply chain of the world technologies for Avon, based in Northampton.

After a total of 25 years working for the Avon supply chain, travelling across Europe, George made his move to Jupix. Part of the Development Team, George quickly slotted into his role as a Technical Analyst, playing a crucial role in the migration of new Jupix clients.

Philosophy

You can make a difference.  One of the many positives of working for a smaller company is that your relative contribution can be bigger, and you as an individual can make an impact. I really look forward to helping Jupix become the top brand in Estate Agency software.  When I was a contractor my limited company’s tag-line was ‘Helping the best get better’.  While I’m no longer a contractor, I believe it still applies.

Life and Interests

Married to Kathy, a Complementary Therapist, and with two teenage daughters, I’m more often than not known as “Dad’s Taxi”. Away from hauling my children here, there and everywhere, I love reading, Terry Pratchett is among my favourite authors and playing the guitar (not very well in all honesty, but I still enjoy it).

In 2012 I started doing stand-up comedy, taking on 10 gigs in a year. I’m looking forward to adding to that number in 2013 and beyond.

Biography

After completing his studies in Physics, Chemistry and Biology at Magdalen College, Brackley in 2012, Callum decided that rather than take his career route to University to further his studies in Science, he wanted to focus on his love computers.

Joining the Pearsons IT Apprenticeship Scheme in March 2013 and starting with the team at Jupix in February 2013, Callum’s quickly picking up great skills in the world of estate agency software and IT.

Working as a Support Analyst, Callum is on hand to assist the Jupix team and clients with any support-related query, helping users make the most of their software, while picking up some important skills along the way.

Philosophy

Being at the start of my career in IT, picking up new skills and forever learning is essential. Working for Jupix in an Apprenticeship Scheme allows me to combine the wold of work together with studying IT.

Life and Interests

When I’m not at Jupix, I spend a lot of my time socialising with friends and family, as well as going to music festivals.

I’m also trying my hand at writing and illustrating children’s books, move over Roald Dahl!

Biography

After leaving school, Wayne worked for Capita for 21 years.

Kicking off his career as a Data Conversion Supervisor, Wayne’s role developed over the years as Capita advanced from microfilm to digitisation. Wayne eventually progressed into becoming the Digitisation Services Manager from 2000.

From scanning historical and important documents such as Queen Victoria’s Diaries and many scanning projects for The National Archives, Wayne’s role also included responsibility for new project definition, and he was the operational lead for the sampling of client material. He was also responsible for project and client management, as well as ensuring the department continued to be compliant with the IS09001 accreditation.

In September 2013, Wayne joined the Data Transfer Team as a Data Analyst. On hand to assist new clients transfer their essential data from their existing software provider to Jupix.

Philosophy

I have an overwhelming passion for crunching data, and am continually driven to maintain high levels of accuracy in order to achieve excellent attention to detail.

I am also fanatical about defining processes and looking at efficiencies.

My lifelong motto is “to make a difference”, something I endeavour to live by, and that said, I always strive to give clients the best services possible.

Life and Interests

Most of my free time is spent with my young twins.

Away from spending time with my family, I like to indulge in windsurfing, body boarding and kite surfing.

Biography

Before finding his way into the property industry, Andy’s career began in retail, spending 20 years managing Debenhams and Woolworths.

In 2000, Andy made his first move into the world of property, beginning in Property Management at an agency in Maldon, taking care of client accounts. Working within the lettings side of property, and using CFP Winman for five years gave Andy essential industry insight and knowledge, as well as an intimate understanding of lettings software. Such knowledge clearly stood out when Andy joined the team at the Guardian Media Group (now known as The Property Software Group), specialising in CFP training. With expertise in block management and service charge applications, Andy’s knowledge of the industry clearly stood out when training agents on the CFP system.

Andy soon progressed onto joining the Sales Team, returning to his sales roots with his unquestionable knowledge of the property, in particular lettings, industry.

With his clear expertise in property management, residential, commercial and accounting, it was inevitable that Andy was going to be snapped up by Jupix, joining our ever-expanding team on the 1st April 2014. Working closely with Product Manager Peter Butterworth, Andy will help clients and our development team make the most out of Jupix, as well as continue to develop and add great features into the system.

Philosophy

I’m a great believer in personal integrity and standing up for yourself and what you believe in. This is certainly displayed in my working ethic, especially when helping agents make the most of the tools they have available.

Attention to detail is crucial, along with thoroughness in everything I do.

The key driver in my role is imparting my knowledge and enjoyment in property and software to others.

Life and Interests

I have two grown up daughters aged 25 and 23, so I have firmly stepped out of the role as “Dad’s Taxi”. As well as spending time with my family, I also enjoy a spot of non-competitive snooker and pub quizzes (that way it eases the pressure if I don’t win).

Biography

As a trained Interior Designer, Alexi began her career as an Assistant Manager with Laura Ashley, before making a move to Triplan as a Client Manager, taking care of the of the refurbishment of existing properties and the build of new properties.

After her time at Triplan, Alexi joined the team at Premier Places in Worcester as the Inspections Manager before moving onto Wulstans as the Director.

Prior to joining the Jupix team as a Training Consultant, Alexi became the Property Manager for G&M Properties.

Joining Jupix in September 2014, Alexi is on hand to assist agents in getting the most out of their dedicated property software.

Philosophy

Having been involved in both the training and customer service throughout my career, I hope I can bring to Jupix a great deal of enthusiasm together with a fresh approach.

I pride myself as being a “go-getter” with my main aim being to help make customers as happy as possible with the service I provide and the software Jupix builds for agents.

Life and interests

Away from my work life, I try to spend a little of my time covering all of my passions including watching and listening to live music, going to the theatre, reading, cooking and horse riding. All in all I generally like to keep as busy as I can.

Biography

Starting his career in estate agency shortly after completing his studies, Stuart spent eight years with an independent agency in Stourbridge before making the move to Worcester to join Connells Estate Agency.

Starting off as a Trainee Negotiator, Stuart progressed through various positions of Estate Agency, paying a particular focus in the lettings industry as a Lettings Manager.

On October 1^st 2014, Stuart joined the Jupix team as a highly skilled and knowledgeable Training Consultant. Introducing agents to the Jupix software, as well as helping existing agents get the most of our software updates; Stuart is on hand to agents across the North of the UK.

Philosophy

I first found a love of estate agency following my work experience. I really enjoyed the sales focus, which gradually led to an interest in the lettings side of property.

Having taken on the training of staff members and other branches, I discovered a passion for helping people get the most out of their training. Implementing valuable training is something I thrive off, and as such, leading training sessions for Jupix is something I receive great enjoyment in doing.

Life and interests

Running is a great passion of mine, away from work I am part of a running club to assist in my push for competing in marathons and half marathons in 2015. I have also taken up the challenge of building a kit car, which takes up a large chunk of my time.

Biography

With a career dedicated to Customer Service, Laura has developed a passion for assisting those in need. Kicking off her career in Customer Services with DLC, before moving to Teknos.

Joining Laser Lines, Laura not only expanded her skills in customer service, she also developed her skills in logistics administration before joining Road Angel Group in Sales Administration.

Laura joined the Jupix team in October 2014 as a Customer Service Advisor. The first port-of-call to agents seeking to invest in a new software solution, as well as assisting agents in their move over to Jupix.

Philosophy

With a wide breadth of experience in customer service, I have discovered a love and passion for helping people resolve their issues, however big or small. My main focus is to not stop until our customer’s queries have been answered.

Life and Interests

The majority of the time away from work focuses on my family and looking after my son. However I do have a love of cars, in particular Japanese performance and off-roading.

I am also not at all ashamed to admit that I do have an obsession with nails, in particular painting and nail art – which can very quickly steal hours of my time!

Biography

After completing his studies, Adam made his first step into the world of customer services in retail. After discovering a passion for helping customers, Adam made the move into telephone support with Health Call Optical in Support.

Experiencing telephone support, Adam discovered an essential skill to emphasise with the end user, making a commitment to assist his clients in every way he can.

After making the move to the Credit Control department, Adam was offered the opportunity to join Trip Advisor in Customer Support.

In November 2014, Adam joined the Jupix Help Desk as a Support Analyst. With a wealth of experience in Customer Services, Adam is an essential addition to our experienced, knowledgeable and professional client care team.

Philosophy

Helping people is something that drives me. I have a passion for helping to guide people through their journey. With my experience in customer support, I pride myself on providing first-class advice coupled with my friendly and approachable manner.

Life and Interests

I am an avid movie and video game buff, with a particular interest in American Sport, including NFL. I also enjoy spending time with friends and family at every opportunity.

Biography

With a keen interest in photography, graphic design and illustration, Gulinda decided to follow her passion while studying Art Foundation at College, before continuing her studies at Birmingham University in Visual Communications.

Focussing her skills in photography and graphic design, Gulinda explored her talents in print making, spending most of her time in the university printing department!

Upon graduation, Gulinda made the move to Manchester, where she began an internship at Hot Bed Press before making the leap back to her hometown, joining Jupix as a Brochure Designer.

Putting her eye for detail to excellent use, Gulinda is on hand to help agents achieve their ideal mix of property brochures.

Philosophy

My key focus is to remain happy. I always strive in going that crucial extra mile for customers, whilst always staying positive no matter what. I really aim to put myself in our client’s shoes, to allow me to gain a true understanding of their wants and needs.

Life and Interests

I am an avid gym goer, and love staying active. If I am not exercising, I am usually found watching live music, or spending time with my family.

My other two loves include cooking and decorating (although ideally not together!)

Biography

After completing her school studies, Abigayle’s career primarily began in Insurance Underwriting. After experiencing her first taste in customer service she quickly took on the handling of quotes, documents and claims, before joining Euronet as a Purchasing Manager.

In November 2011, Abigayle visited Australia to attend a family wedding. Two-and-a-half years later, after time spent travelling and working as a Customer Service Manager, Abigayle returned to the UK.

Joining Jupix as a Support Analyst in November 2014, Abigayle has brought with her a wealth of skills in customer care and support.

Philosophy

Ever-since I began my career in customer services, providing leading care had become my number one priority. I found that I quickly took to it, and excelled in it. With every challenge I take on, I strive in progressing my skills in caring for the end-user.

Life and Interests

Outside of my working environment, I enjoy going to the gym and spending time with my family. Additionally, I have a love of food, and as such I really enjoy eating out with friends.

Biography

Having studied A Level English Literature, History, Music and Physics, Jake decided to continue his studies in History at the University of Reading with further modules in Law and Economics.

Whilst completing his degree, Jake began working for Blue Buffalo Consultants, a small print procurement software company. Jake worked on their three-man Support Team for two years, providing essential guidance for clients such as Ricoh, Npower, Bupa and BskyB.

Upon graduation, Jake was offered the opportunity to join the Jupix Support Desk as a Support Analyst. Joining Jupix in January 2015, Jake brings a wealth of software and support expertise to add to our ever-growing Support Team.

Philosophy

Providing expert customer service is of utmost importance to me; I pride myself on delivering a combination of friendly and professional advice to our clients.

With what I hope is a perfect mix of patience, understanding and software knowledge, I enjoy making a real difference to agents who rely on Jupix as their chosen property software supplier.

Life and Interests

The majority of my spare time goes into producing electronic music and playing gigs from London to Leeds. Although I pride myself on my computer-based knowledge, I still prefer to rely solely on 12” pieces of vinyl.

I also have a passion for classic cars; living half a mile from Silverstone racetrack certainly gives me great access to feeding my interest… although it’s probably best I pass on racing my old Volvo there!

Biography

After completing her studies in International Hospitality and Catering Management at Huddersfield University, Emma took her first steps into the world of full-time work when completing a years’ work placement at the BBC World Service, taking care of the management of international conferences.

Upon making the move to Brackley, Northamptonshire, Emma started as an Accounts Assistant for Pride Mobility in 2001. Moving and developing her career, Emma left in November 2014 as the Spare Parts Manager.

Joining the Jupix Support Team in December 2014, Emma’s vast experience in customer care has become a prize asset to the ongoing development of our second-to-none customer care.

Philosophy

With each role I take on, I always ensure that the client is consistently satisfied. I pride myself on my can-do nature, always committed to finding the answer and following through with my promises to our clients.

Life and Interests

I love spending time with my family and nephews, who never fail in keeping my busy with plenty of laughter. I am also an avid baker, 80s music fan and a great fan of movie nights (every month we ensure we have a theme to complement our movie night).

Biography

Lynsey’s career in client care began with Value Direct in Internet Customer Support, before making the move to Customer Service Supervisor for Cardale Garage Doors for 13 years. As well as overseeing a team of call handlers, Lynsey was responsible for all escalated calls and call-monitoring.

In February 2015, Lynsey joined the Jupix team as a Support Analyst. With a wealth of experience in Customer Service, Lynsey provides Jupix clients with vital assistance in using their everyday estate agency software.

Philosophy

Throughout my career, my biggest driver has been helping people. I love to listen and methodically work my way through each problem until reaching a more-than-satisfactory resolution.

Life and interests

Family is very important to me, so outside of work my spare time focusses around my family. I spend a lot of time with my brother and sister, as well as taking on outdoor pursuits such as cycling.

Biography

Since leaving school at 16-years-old Rory stepped into the world of retail, starting at Jimmy Choo in Bicester Village, before moving onto Calvin Klein until settling into the role of Stock Room Manager for Diesel.

In March 2015, Rory was snapped up by Jupix, joining the progressive Support Team as a Support Analyst. With her experience in Customer Care, Rory has been a welcome member of the team, with vast amounts of patience and understanding required to provide leading customer care to Jupix users.

Philosophy

Coming from a retail background, I place great importance on the value and standing of excellent customer service, which I ensure is always delivered to Jupix clients. As a quick learner, I thrive in picking up new skills, whilst I continue to explore Jupix product knowledge and skills.

I have always enjoyed working in customer service and hope to continue to expand my skills as I work with the Jupix team.

Life and Interests

I am a self-proclaimed Disney fanatic, so any spare time I get is generally watching the best of Disney. I am very passionate about health and fitness, so going to the gym is something I also love to do, as well as spending time with my family and friends when I can.

Biography

Since completing her education, Gemma began a career in customer service in retail, before moving into catering.

Her first role in customer support was with the ICM Helpdesk, dealing with clients’ needs. Gemma then progressed her career as a Regional Administrator for London, looking after a team of 10 managers.

Gemma joined with PSG administration team in March 2015, helping agents in starting their journey with the best in property software.

Philosophy

Customer service has steered my career since completing education, and continues to do so. I love helping people, speaking to people and playing my role in bringing in more business.

Life and Interests

I am an avid cake baker (and reckon I could give Mary Berry a run for her money!)

I love charity fund-raising, so any excuse to raise money for a great cause, and I will always be involved.

I am a great fan of music, and thoroughly enjoy going to concerts. I also enjoy travelling, at the moment I am working my way through the Caribbean.

Biography

Lynn joined PSG in April 2015, with previous expertise in dealing with software support.

Gaining a great deal of experience in various roles over her 15-years with an insurance software company, and with her expertise and knowledge, Lynn is a great addition to the PSG family, and will drive forward the Jupix Support Deal with second-to-none care, expertise and assistance.

Philosophy

I believe in working hard and playing hard! You only live once so you’ve got to grab every opportunity you can and make something of it. It’s also important not to have any regrets, you always learn by your mistakes.

This is a great advantage working in support, as I can combine my experience and knowledge to help clients in gaining the most out of our software.

Life and interests

I have three Norwegian Forest Cats, one which is 3ft from tip to tail! I also have a much smaller moggy called Chloe.

Aside from my pets, I love to go travelling, having been to some amazing places such as Australia, Canada and Iceland. Australia was one of the best places I’ve ever been, I loved it.

Having lots of friends dotted around the UK is also great as I can get away for short breaks.

I also like to do Yoga in my spare time.

Biography

After three- years at Birmingham University studying English Literature and Language, Kat decided to further her studies, gaining a Masters in Publishing and Business Management at Oxford Brookes.

Upon completion, she went on to work for a publishing company before taking a year out working for various internships. She discovered her ideal career in Project Management, when joining a Marketing Firm, paving the way for her future career.

Kat joined the Jupix team as a Project Coordinator in July 2015. With a love of project management and a keen eye for detail, Kat is on-hand to guide agents in the seamless move from their existing property software to Jupix.

Philosophy

Being organised is very important to me, you need to ensure you are always kept up-to-date and fully informed of everything that is going on. Communication is the key!

Each customer is different and has their own individual needs and should be made to feel as if they are receiving that personal touch from us. As such, I like to give 110% every single time.

Life and Interests

From the age of six, I’ve enjoyed Karate (Shushin Kai Goju Ryu Karatedo, to be exact) and am now a 2^nd Dan black belt. I’ve been British champion twice and came 3^rd in the world championships in 2007. Alongside my brother, I ran a karate club for a number of years, teaching people from the age of three, right up to the age of 80.

I also love to play squash, go to the gym and read whenever I can.